Terms and Conditions / Policies

TERMS

Welcome to the Stratford Town Walk website.  The following terms and conditions govern use of this website and by continuing to use the website, you (the user) are agreeing to them.  If you do not agree to these terms please leave this site.

DISCLAIMER

Stratford Town Walk take great care to ensure that the information provided on this website is both accurate and up-to-date.  However, inaccuracies may occur from time to time.  Stratford Town Walk will not accept liability for inconvenience, loss or damage arising from inaccuracies, omissions or interpretation of its content.

This website links to external websites.  Although checked regularly, Stratford Town Walk cannot guarantee that these links will work all the time, or take responsibility for their content.  The user must take full responsibility for any consequences, arising as a result of accessing and using the information or services on linked websites.

Stratford Town Walk will not be liable for any loss or damage whatsoever from loss of data or profits arising out of, or in connection with the use of this website.  We reserve the right to change the terms and conditions at any time.  It is the responsibility of the user to check the terms and conditions before use. 

If you discover any inappropriate or inaccurate information on this website please notify Stratford Town Walk immediately by email.

PRIVACY POLICY

Our Policy - Stratford Town Walk, including Stratford Town Ghost Walk and Stratford Ghost Cruise is committed to safeguarding the privacy of customers' personal information, obtained by telephone, email, written correspondence or in person.

Information collected -  Personal information is obtained from customers when handling enquiries and making and confirming bookings.  The information may include name, address, landline and mobile telephone numbers, email address and any other relevant information needed for the guide or organiser.

Passing on customer information -  Stratford Town Walk will not loan, rent or sell any personal details or information to any third parties.  In the event of making bookings on behalf of a customer e.g. restaurant reservations, visiting other attractions, we may need to share information with those service providers in order to secure a booking.  All personal information used by Stratford Town Walk personnel is carefully filed and when no longer needed, shredded or burned to ensure safety of information.

COPYRIGHT

Unless otherwise stated, the design and layout of this website and its content including text, graphics and images are copyright of Stratford Town Walk.  Printing and downloading from this website is for personal use only and must not be used or reproduced without prior written permission from Stratford Town Walk. 

DISABILITY POLICY

Our Policy - Stratford Town Walk welcomes visitors with disabilities.  Our aim is to ensure that all visitors, including those with a disability are treated with respect, made to feel welcome and to have as full and enjoyable an experience as possible.

The Equality Act 2010 in general, considers someone to be disabled for the purposes of the Act if they have a physical or mental impairment which has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.

Our Commitment - Stratford Town Walk will endeavour to make all reasonable adjustments to offer extra help/assistance, or make changes to the provision of its service.

A disabled visitor, or someone would appreciate extra assistance, is invited to contact Stratford Town Walk by telephone or email to discuss their individual needs.

Wheelchairs and mobility scooters can be hired from Stratford Shopmobility, situated at Bridgeway car park, CV37 6YX. Daily use is free, longer usage will incur a charge.

Accessible Map and guide for Stratford upon Avon Click here to downlead.

The Town Walk
The daily guided walk is an easy walk and suitable for everyone.  It is wheelchair friendly and the guide will endeavour to use the dropped-kerbs, but direct anyone to a nearby droppd kerb if necessary.  The duration of the walk is approximately 2hrs.  The guide will walk at the pace of the slowest in the group.

The Ghost Walk
The evening ghost walk route is similar to the above, except the duration is approximately 1 1/2hrs.  It is advisable to state additional needs when booking, so that the guide can amend the the route if necessary.  E.g. avoid steps or uneven ground for wheelchair users or anyone with a mobility impairment.  In addition, the special Halloween ghost walk may include admission to a building where easy access is not possible.

Ghost Cruise and themed Cruises
The themed cruises are run in partnership with Bancroft Cruisers.  The provision of the boat, crew, safety and refreshment is the responsibiltiy of Bancroft Cruisers and the provision of the entertainment is the responsibility of Stratford Town Walk.  Two boats are available for the themed cruises, both are covered boats with emergency toilet facilities.

The Rita Ellen - The Rita Ellen, newly built in 2009 has a lift to provide access for all users.  The toilet is accessible to wheelchair users.
Princess Marina - The Princess Marina has 3-4 steps for access, so not suitable for all users.  There is no accessible toilet provision. 

STRATFORD TOWN WALK CONTACT INFORMATION

Stratford Town Walk
The End
The Nashes
Clifford Chambers
Stratford upon Avon
Warwickshire
CV37 8JB

Tel: 07855 760377

Email: stratfordtownwalk@btinternet.com

Twitter: @StratfordWalks

Facebook: Stratford Town Walk



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